Contact us

waiting to hear from you

0800 281 453

12 Stanley Street
NE24 2BU


Christmas Opening Hours:

Tues 22nd Dec:
9am -5pm

Wed 23rd Dec – Sun 3rd Jan:

Mon 4th Jan:
10am – 5pm

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It is our intention to provide you with the highest possible level of customer service at all times. However we recognise that things can go wrong on occasion and if this occurs we are committed to resolving matters promptly and fairly.

Should you not be satisfied with our final response, you may be entitled to refer the matter to the Financial Ombudsman Service (FOS). More information is available on request or on their website,

We are also required to inform you of the availability of the Online Dispute Resolution platform to assist you if we are unable to resolve your Complaint. However, this service will refer your Complaint to the Financial Ombudsman Service, so you may instead wish to contact them directly. More information is available on their website.

Jo Reed with Karen Weir

We’re committed to the highest standards of customer service.

Put a face to a name

The Team